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Complaints procedure

IIED strives to work to the highest ethical standards, and is concerned to protect the rights, dignity, health, safety and privacy of those with whom we work. However, there may be times when we don't meet our own standards or your expectations.

If you wish to make a complaint about any aspect of IIED's work, please visit our Complaints page for further information.



London office

International Institute for Environment and Development,
80-86 Gray's Inn Road,
London WC1X 8NH

Tel: +44 (0)20 3463 7399

Email: inforequests@iied.org


Edinburgh office

Room G1, 16 Young Street,
(c/o Nexus business space)
Edinburgh, Scotland
EH2 4JB

Tel: +44 131 226 7040